BMV Part-Time Customer Service Representative

«Job Opportunity: Customer Service Representative at Indiana Bureau of Motor Vehicles (BMV)

Begin an exciting career with the State of Indiana by becoming part of one of the state’s leading employers, offering diverse job opportunities across 60+ agencies. The state provides competitive compensation, comprehensive benefits, and prioritizes work-life balance. Above all, you’ll have the chance to make a tangible impact on the lives of Indiana residents.

The Indiana Bureau of Motor Vehicles has been recognized as one of Indiana’s 2023 top workplaces. The BMV is committed to serving Hoosiers by delivering exceptional driver and vehicle services efficiently and securely. The BMV team is dedicated to fostering an environment that invests in employees, engages customers, provides sustainable systems, and embraces product innovation.

Role Overview:
The Customer Service Representative role is a frontline position at the BMV, involving timely and accurate customer service. This position requires the ability to thrive in a fast-paced environment and assist a diverse range of Hoosiers with their BMV needs through effective communication and computer skills.

Location:
This position is based at the Beech Grove BMV branch.

Salary:
The starting salary for this position is usually $15.17 per hour.

Responsibilities:
Key duties include conducting customer transactions, answering inquiries, managing branch opening and closing, ensuring transaction accuracy, resolving customer concerns, and filing applications. The job may involve other responsibilities as assigned.

Requirements for Success:
To be considered for this role, candidates must hold a high school diploma or equivalent, have previous customer service experience, strong communication skills, critical thinking abilities, and be capable of processing cash and card transactions. Additionally, the role may require up to 20% travel to branch locations or related community activities.

Supervisory Responsibilities/Direct Reports:
This role may entail supervisory responsibilities based on agency needs.

Benefits:
The State of Indiana offers a comprehensive benefit package for part-time employees, including paid vacation, personal and sick time off, competitive leave policies, company-paid holidays, New Parent Leave, free parking, and free LinkedIn Learning.

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer committed to providing fair employment opportunities to all individuals without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws.

Individuals with disabilities requiring assistance to complete the application process can request accommodations by contacting the Indiana State Personnel Department.

The State of Indiana values diversity, inclusion, and equal opportunities for all employees and applicants. Candidates with relevant skills are encouraged to apply, and the state looks forward to reviewing their applications.»