Hospitality OPERA Cloud Help Desk Associate – Austin, TX, Columbia, MD or Orlando, FL
The company is seeking a Hospitality OPERA Cloud Help Desk Associate to join their team in Austin, TX, Columbia, MD, or Orlando, FL. This is a full-time position with hybrid work arrangements, requiring 24/7 availability, including weekends and holidays. The role involves providing Tier 1 Technical Support, handling diverse service requests, and ensuring customer satisfaction. The ideal candidate should have professional IT experience, familiarity with OPERA Property Management System (PMS) or MICROS Point of Sale (POS), and strong problem-solving skills. Experience in the hotel/hospitality or food & beverage industry, exceptional customer service, attention to detail, and teamwork are also desired qualities.
The company values diversity and inclusivity and offers a comprehensive benefits package, including medical, dental, and vision insurance, disability coverage, life insurance, 401(k) savings and investment plan with company match, paid time off, and more. The salary for this position ranges from $40,000 to $79,700 per annum, with potential eligibility for equity.