E-commerce Fulfillment Manager

Title: Manager, E-commerce Order Fulfillment

Location: Commerce, California

Type of Employment: Full-Time

Company Overview:
An expanding direct-to-consumer brand called Homemade Merchandise is dedicated to delivering top-notch products and services to its customers. They are looking for a motivated and detail-oriented Manager of E-commerce Order Fulfillment to oversee their fulfillment operations and ensure a smooth customer experience.

Job Summary:
The Manager of E-commerce Order Fulfillment will be responsible for supervising all aspects of the direct-to-consumer fulfillment warehouse and managing a team of about 8 individuals. This position is vital for ensuring efficient order processing, inventory control, and timely shipping in accordance with service level agreements (SLAs). The ideal candidate will possess a solid background in e-commerce logistics, leadership skills, and a commitment to process optimization.

Primary Responsibilities:
– Leadership of the Team:
– Supervising, training, and motivating a team of pickers and packers for reaching daily operational targets.
– Building a positive work atmosphere that promotes teamwork, productivity, and high staff morale.

– Order Fulfillment:
– Managing the entire order fulfillment process, from picking to packing and shipping, to ensure accuracy and efficiency.
– Implementing and monitoring processes to minimize errors and improve order accuracy.

– Inventory Control:
– Maintaining optimal inventory levels and overseeing stock management, including receiving, storing, and tracking products.
– Conducting regular inventory audits and working to resolve discrepancies.

– Shipping Management:
– Managing relationships with mail carriers (USPS, UPS, DHL) to ensure timely delivery of shipments and adherence to shipping SLAs.
– Monitoring shipping performance and addressing any issues or delays with carriers.

– Process Optimization:
– Analyzing fulfillment processes to identify areas for improvement and implementing best practices.
– Using data to guide decision-making and enhance operational efficiency.

– Reporting:
– Preparing and presenting regular reports on fulfillment performance, including key metrics related to order processing, shipping times, and inventory accuracy.

Requirements:
– Preferred: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
– 3+ years of experience in e-commerce fulfillment, warehousing, or logistics management.
– Demonstrated leadership experience with a track record of managing and developing teams.
– Solid understanding of inventory management and shipping logistics.
– Strong organizational and time management skills.
– Proficiency in using warehouse management systems (WMS) and other relevant software.
– Strong analytical and problem-solving abilities.

Offered Benefits:
– Competitive salary and benefits package.
– Opportunities for professional growth and development.
– A collaborative and supportive work environment.

How to Apply:
If you are enthusiastic about e-commerce logistics and are ready to take on a leadership role, please submit your resume and a cover letter to admin@homemademerch.com.

Type of Employment: Full-time
Compensation: $55,000.00 – $75,000.00 per year
Benefits:
– 401(k)
– Dental insurance
– Health insurance
– Paid time off
– Vision insurance
Work Schedule:
– 8-hour shift
– Monday to Friday
Work Location: In person