Customer Success and Operation Representative
Position Title: Customer Success and Operations Coordinator
Role Description: The Customer Success and Operations Coordinator will be a key asset to the customer success team, with a focus on maintaining effective communication with customers via various channels such as chats, emails, and phone calls. The primary responsibility will involve efficiently managing the entire order processing workflow by opening and managing customer accounts, entering orders into the company’s ERP, tracking order status, providing comprehensive support to customers, managing invoicing, returns, and acting as the primary point of contact between the warehouse, product team, and customers. The successful candidate’s proactive approach and problem-solving attitude will be crucial in ensuring overall customer satisfaction through personalized communication and assistance.
Key Responsibilities:
– Accurately inputting customer orders into the company’s ERP system
– Proactive communication with customers regarding order status
– Reviewing and validating order information
– Coordinating timely and accurate order fulfillment
– Providing comprehensive support to customers through various communication channels
– Sending invoices and tracking numbers to customers
– Acting as a liaison between the warehouse team and customers
– Collaborating with sales and product departments
– Handling customer returns requests and maintaining accurate data in the ERP system
– Identifying opportunities for process improvements in the order processing workflow
Skills and Qualifications:
– Previous experience in order processing or customer service preferred
– Proficient in using various computer applications
– Eagerness to learn and adapt to new processes and technologies quickly
– Positive, self-motivated, and committed to achieving results
– Resourceful and quick in finding solutions to challenges
– Proactive and creative approach to problem-solving
Job Type: Full-time
Salary: $17.00 per hour
Expected Hours: 40 per week
Work Location: On-site