Call Center Manager
The company is seeking a highly motivated and experienced individual to take on the role of Call Center Manager. The successful candidate will be responsible for leading and supervising the daily operations of the customer service representatives and dispatchers, ensuring exceptional performance and efficiency at all times. The role requires diligent monitoring and handling of incoming calls from various parties, providing support for inquiries, appointment bookings, call redirection, and message taking. Additionally, the candidate will be required to recruit, train, and mentor call center staff, manage lead handling from different sources, maintain high call booking rates, and ensure compliance with company policies and legal requirements. The individual should possess exceptional leadership qualities, problem-solving skills, and a proactive approach to all responsibilities. The role also includes the management of work schedules and performance reviews for the call center representatives and dispatchers. This is a full-time position based in Westminster, CA, offering a competitive salary and benefits package, including 401(k), dental insurance, health insurance, and vision insurance. The successful candidate should have at least 2 years of experience with Microsoft Office and 1 year of sales experience. The ability to work in person at the Westminster, CA location is required.