Front Desk Agent
Position: Hotel Front Desk Agent (part-time)
Location: On-site
Schedule: 2nd Shift, 3PM – 11PM, 4 days per week
Pay: Starting at $16 per hour
Responsibilities:
– Greet and register guests, manage reservations, and provide information about accommodations
– Manage online and phone reservations, handle payment transactions, and verify credit card data
– Welcome guests, assign rooms, and provide information about hotel facilities and amenities
– Address guest complaints and coordinate with housekeeping staff to ensure guest room readiness
– Confirm group reservations, provide personalized services for VIP guests, and upsell additional facilities and services
– Maintain booking and payment records
Skills:
– Previous experience as a Hotel Front Desk Agent or in a similar role
– Familiarity with hotel reservation software and travel planning websites
– Strong customer service, communication, and organizational skills
– A degree in hotel management and experience in night auditing are advantageous
Education: High school diploma or equivalent preferred
Experience: 1 year of hotel experience and front desk experience preferred.