Fan Ambassador

Job Title: Fan Ambassador
Job Location: 250 Marietta Street, NW, Atlanta, GA 30313
Department: Fan Experience
FLSA: Non-Exempt, Part-Time Positions Available
Reports to: Manager, Fan Experience
Hourly Pay: $15
Atlanta Hall Management, Inc. (AHM) manages the operations of the newly opened College Football Hall of Fame. Located in downtown Centennial Park, next to the Georgia World Congress Center and the Omni Hotel, the Hall of Fame aims to entertain, educate, and engage its visitors in a celebration of college football, its people, and traditions.

Fan Ambassador Position Summary
Passionate about college football? Enjoy creating memorable guest experiences and spreading positive energy? Join the team as a Fan Ambassador at the Chick-fil-A College Football Hall of Fame! They are seeking individuals who love engaging with people, delivering exceptional customer service, and sharing their enthusiasm for the sport. The ideal candidates should be friendly, reliable, and thrive in dynamic environments.

The role offers flexible hours, including evening and weekend shifts, and numerous opportunities for personal and professional development. Prior experience is not required as excellent training will be provided for success in the role.

Responsibilities:
As the face of the Hall of Fame, Fan Ambassadors will interact with guests both within the museum and at events throughout Atlanta. The primary mission is to provide a warm welcome, entertain, and inform visitors to create a memorable experience.

Key Responsibilities:
– Greet and engage with visitors, providing helpful guidance and a positive first impression
– Lead visitors through exhibits with enthusiasm, sharing sports trivia and fun facts to enhance their experience
– Assist guests with ticketing, check-ins, and transactions, utilizing POS terminals and mobile devices
– Manage crowd flow and ensure a safe and enjoyable environment
– Participate in interactive activities and assist in special events
– Lead group tours and guide visitors with energy, sharing the love for college football and the Hall’s unique exhibits
– Play a key role during private events, oversee exhibit areas, and lead exclusive group experiences
– Additionally, the opportunity to suit up as Fumbles, the football mascot, and bring joy to the Hall, earning $20 per hour while embodying the spirit of the game.

Ideal Candidates:
– Passion for delivering outstanding customer service
– Able to collaborate effectively within a team
– Confident and articulate when speaking to guests
– Punctual, reliable, and committed to follow through on tasks
– Enthusiastic about sports and capable of engaging with fans of all ages
– Comfortable using mobile devices and POS systems
Requirements:
– High school diploma or GED required; bachelor’s degree preferred
– Prior experience in hospitality, customer service, or related field is a plus
– Ability to stand for extended periods and move around the venue with ease
– Comfortable working outdoors in various weather conditions
– Physical demands include frequent standing, walking, climbing, and lifting