Fan Ambassador

Job title: Guest Services Associate
Location: 250 Marietta Street, NW, Atlanta, GA 30313
Department: Guest Experience
Salary: $15 per hour
Type of employment: Part-time, Non-Exempt

Atlanta Hall Management, Inc. (AHM) manages operations for the newly opened College Football Hall of Fame. The Hall of Fame is a popular family attraction in downtown Atlanta, near the Georgia World Congress Center and the Omni Hotel. The organization’s primary goal is to inspire, educate, and engage guests, celebrating the passion, people, and traditions of college football.

Guest Services Associate Job Description

Summary:
The College Football Hall of Fame is in search of enthusiastic individuals who are passionate about college football and creating exceptional guest experiences. As a Guest Services Associate, you will have the opportunity to engage with visitors, providing outstanding customer service and sharing the excitement of the sport. We are looking for reliable, friendly individuals who thrive in fast-paced environments.

This role offers flexible hours, inclusive of evening and weekend shifts, and plenty of opportunities for professional and personal development. No prior experience is necessary as we provide comprehensive training to ensure your success.

Responsibilities:
Guest Services Associates are the face of the Hall of Fame, interacting with visitors within the museum and at various events around Atlanta. The primary objective is to ensure that every guest feels welcomed, entertained, and well-informed, creating a memorable experience.

Key Responsibilities:
• Greeting and Engaging visitors
• Creating excitement through exhibit tours and sports trivia
• Providing customer support including ticketing and check-ins
• Managing crowd flow and assisting with navigation
• Participating in interactive activities and group tours
• Supporting private events and exclusive group experiences

Additionally, there is an opportunity to portray Fumbles, the football mascot, earning an hourly rate of $20 while embodying the spirit of the game.

Qualifications:
We are seeking individuals with a passion for customer service, a collaborative spirit, excellent communication skills, reliability, a love of college football, and proficiency in using mobile devices and POS systems. A high school diploma or GED is required, with a bachelor’s degree preferred. Experience in hospitality, customer service, or a related field is advantageous.

Physical Demands:
This role requires frequent standing, walking, climbing, and lifting, as well as the ability to work in various weather conditions.