Receptionist
The company is seeking a personable and accommodating Spa Receptionist to join their expanding team. The role involves welcoming clients and visitors to the spa, ascertaining the purpose of their visit, and handling various administrative tasks such as managing phone calls and emails, inputting data into the system, maintaining records, and replenishing office supplies. The ideal candidate will have previous administrative experience, although training will be provided. The position offers competitive compensation, including medical benefits, dental coverage, vision care, and a matching 401K, with potential for rapid advancement within the organization.
Responsibilities of the Spa Receptionist include providing efficient service to guests, ensuring accurate scheduling, addressing inquiries, and maintaining a tidy and organized workspace. Additionally, the role involves serving as backup to the Membership Enrollment team and cross-training in both Reception and Concierge Departments.
Key responsibilities:
– Greeting and directing visitors
– Managing customer check-ins and check-outs
– Updating customer information
– Maintaining security and communication systems
– Handling postal mail
– Processing customer transactions
– Completing front desk closing reports
– Ensuring a clean and presentable front desk
– Assisting in planning company events and activities
– Keeping client information up to date
– Providing world-class customer service at the Concierge area
– Supporting all managers as needed
– Promoting monthly promotions
– Managing credit transactions and sensitive data with confidentiality
– Entering and managing customer details and transactions
– Handling money, payment plans, and finances
– Issuing receipts and refunds with manager approval
– Generating regular reports of all transactions
– Responding promptly and courteously to customer questions and complaints
– Explaining membership terms and conditions in detail
– Communicating with team members through appropriate channels
– Utilizing the Zenoti schedule system to anticipate client appointments
– Performing any other duties as assigned by management
The company provides a dynamic work environment and offers growth opportunities for those who display dedication and passion for their role.