Fan Ambassador
«Position: Fan Ambassador
Location: 250 Marietta Street, NW, Atlanta, GA 30313
Department: Fan Experience
FLSA: Non-Exempt, Part-Time Positions Available
Reports to: Manager, Fan Experience
Hourly Pay: $15
Atlanta Hall Management, Inc. (AHM), the management services provider for the College Football Hall of Fame, seeks passionate individuals to join our team as Fan Ambassadors. The College Football Hall of Fame, located in Atlanta’s Centennial Park area, aims to entertain, educate, and engage guests in celebrating the passion, people, and traditions of college football.
Role Summary:
We are seeking enthusiastic individuals with a love for college football, a talent for creating memorable guest experiences, and the ability to exude positive energy. Fan Ambassadors will be responsible for engaging with visitors, delivering exceptional customer service, and sharing their passion for the sport. The role offers flexible hours, including evening and weekend shifts, and provides ample opportunities for personal and professional development. Comprehensive training will be provided for success in the role.
Responsibilities:
Fan Ambassadors will represent the Hall of Fame by interacting with visitors both at the museum and at events across Atlanta. Key responsibilities include welcoming and engaging visitors, leading interactive tours, providing customer support and assistance with transactions, managing crowd flow, participating in interactive activities, and leading group tours. Additionally, the opportunity to embody the Hall’s football mascot, Fumbles, is offered to bring further joy to the space.
Requirements:
Candidates should demonstrate a strong passion for customer service, effective teamwork skills, excellent communication abilities, reliability, a love for college football, and comfort with using mobile devices and POS systems. A high school diploma or GED is required, with a bachelor’s degree preferred. Previous experience in hospitality, customer service, or a related field is advantageous. The ability to stand for long periods, move around the venue with ease, and work outdoors in various weather conditions is essential.»