Receptionist
A dynamic and customer-focused Spa Receptionist position is available at our expanding company. We are seeking a personable individual to warmly welcome and assist clients and visitors to the Spa, manage appointments, and attend to their queries. The role also entails handling phone calls and emails, maintaining accurate records, organizing documents, and overseeing office supply inventory. Prior administrative experience is preferred but not mandatory, as we are prepared to provide thorough training for the right candidate.
Compensation and Benefits:
– Competitive hourly pay of $18.00 – $19.00, commensurate with experience
– Comprehensive benefits package including medical, dental, vision, and matching 401K
– Exciting prospects for rapid career advancement and growth within the organization
Key Responsibilities:
– Ensuring an efficient and hospitable experience for guests, managing their appointments and addressing inquiries
– Maintaining a clean and orderly workspace, and delivering exceptional communication and administrative services
– Providing backup support to the Membership Enrollment team, with comprehensive cross-training in Reception and Concierge functions
– Managing customer check-ins and check-outs, and updating their information
– Greeting and directing visitors, as well as notifying staff of their arrival
– Managing the security and telecommunications system, and responding to and referring inquiries
– Handling postal mail and cash transactions, maintaining front desk tidiness, and aiding in company event coordination
– Keeping client information current, promoting monthly offers, and managing credit transactions and sensitive data with discretion
– Generating reports of transactional data on a daily, weekly, and monthly basis
– Offering prompt and amicable assistance with customer queries and issues, and explaining the terms and conditions of memberships
– Utilizing the Zenoti schedule system to anticipate client appointments and other duties as delegated by management
This position calls for a proactive individual with exceptional communication skills, strong organizational abilities, and a commitment to delivering outstanding customer service.