Retail Customer Service Associate
The job involves consistently providing excellent customer service, including understanding and addressing individual customer needs. The Store Consultant will also be responsible for managing orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. They will operate and maintain various types of equipment, handle tasks based on priority, and be involved in a wide range of store activities.
The Store Consultant will be expected to follow supervisor instructions, assist in team member training, and maintain a clean and ordered retail store. They will also need to demonstrate consultative behaviors to understand each customer’s needs and provide an outstanding customer service experience. Other essential responsibilities include safeguarding customer data, processing financial transactions, and completing required paperwork. The Store Consultant must have a high school diploma (or equivalent education) and at least 6 months of specialized experience, as well as excellent communication skills.
Essential functions of the position include the ability to stand, move, lift weights, communicate effectively, work under pressure, and maintain attention and concentration for extended periods. FedEx Office offers a pay range of $17.30 – $20.30 per hour, along with health, vision, and dental insurance, retirement, and tuition reimbursement for eligible employees.
Quality Driven Management strives to deliver an excellent customer experience and optimal financial returns through implementing a quality-oriented culture and daily application of quality science. The company is an equal opportunity employer, supports applicants with disabilities, and provides reasonable accommodations upon request. FedEx Office also considers all qualified applicants for employment, including those with criminal histories, in compliance with applicable state and local laws.