Service Center Support PT
The role involves managing customer needs, handling freight documentation, and performing various administrative and customer service tasks. Essential responsibilities include performing administrative and clerical tasks, completing required documentation, providing accurate information and assistance to customers, entering shipment information into the computer system, scheduling freight delivery appointments, and communicating with various departments to ensure customer needs are met. The position requires a high school diploma or GED, two years of general office experience, and one year of customer service experience. Strong phone and interpersonal skills, basic math competencies, written and verbal communication skills, familiarity with FedEx service products, and proficiency in using general office equipment are also necessary. The role operates in a fast-paced, deadline-oriented office/dock environment, and working hours may vary due to operational needs. The starting rate of pay is $18.68 per hour, and FedEx Freight is an Equal Opportunity Employer. If assistance is required to apply for a position with FedEx Freight, individuals with disabilities can reach out for support. Additionally, FedEx Freight does not discriminate against employees or applicants for discussing or disclosing compensation information in accordance with legal regulations.