GUEST SERVICE REPRESENTATIVE – FAIRFIELD INN AND SUITES BY MARRIOTT COLUMBUS
The position is accountable to the Front Office/Operations Manager and has no supervisory responsibilities. The primary shift for this role is predominantly from 3:00pm to 11:00pm, subject to change based on business needs.
The main objective of this role is to carry out various duties related to guest check-in and check-out in a pleasant, professional, and efficient manner, ultimately contributing to a positive overall guest experience.
Key responsibilities include greeting, registering, and assigning rooms to guests, answering inquiries about hotel services, maintaining records of room availability and guest accounts, handling payment transactions, handling mail and messages, enforcing hotel credit policies, and providing general assistance to guests.
The ideal candidate should possess strong communication skills, the ability to adapt to various tasks seamlessly, and be proficient in using office equipment and computers.
Candidates should hold a high school diploma or equivalent and have a minimum of 3 months of experience in hospitality, general office, accounts receivable, or customer service.